Update a privacy assessment request

task australia Updated Sep 10, 2026 1 min read update-existing-legal-privacy-assessment-request.md
Raw file servicenow.com

Update request details, add comments, or upload documents in a privacy assessment request you submitted while it is still in the New or Assigned state.

Before you begin

Role required: sn_lg_ops.legal_user

Procedure

  1. Navigate to All > Employee Center.

    Note: If you’re using Legal Service Portal, open a request by navigating to the Legal Service Portal and selecting My Requests > View all requests from the header.

  2. Select My Requests from the header.

  3. Open your submitted privacy assessment request.

  4. On the standard ticket page, review and edit the request details.

  5. From the Actions menu, select Edit Request.

  6. In the Variables form, modify the request details.

  7. Select Save.

  8. Select Back to return to the standard ticket page.

    The request is updated with the new information. The changes appear as comments in the Additional Comments section of the request.

  9. In the Activity tab, provide comments or more information about your request for the request fulfiller.

  10. Manage documents supporting your request.

Option

Steps

If the Attachments tab is visible

  • To upload a new document, select the add attachment icon ([Omitted image "add-attachment-icon.png"] Alt text: Add attachment icon.) and select a file.
  • To rename an attached file, select the edit file name icon ([Omitted image "rename-icon.png"] Alt text: Edit file name icon.) and update the file name.
  • To remove an attached file, select the delete icon ([Omitted image "delete-icon.png"] Alt text: Delete icon.).

If the Documents tab is visible

  • To upload a new document, select Attach and select a file.

A link to the document is listed in the External URL column of the documents list.

  • To remove an attached file, select Delete. In the Delete document dialog box, select a document from the list, and then select Delete.
11. In the **Approvals** tab, view the approval details associated with the request.
**Note:** The **Approvals** tab appears only when the privacy assessment request or an attachment has approval records.

Parent Topic:Privacy assessment requests

Related topics

Submit a privacy assessment request

Assign a privacy assessment request

Cancel a privacy assessment request

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