Configure Lifecycle Events employee requests

task australia Updated Sep 10, 2026 2 min read configure-employee-request.md

Enable your managers and employees to open employee requests directly from Lifecycle events so that they don't have to create a new HR case or request.

Before you begin

Role required: sn_hr_le.admin or admin

Procedure

Navigate to All > Lifecycle Events > Administration > Manage Lifecycle Events.
To add employee requests to the event, open a Lifecycle Event and click the Activity Sets tab.
Navigate to Add New > Employee Request.
On the form, fill in the fields.

Field	Description
Title	Title that appears in the Action list menu in the HR case.
Description	Details about the request.
Requester	Person who has access to view and make requests.- Opened for: Person that the Lifecycle Events case was opened for. Subject person: Person that is the subject of the LE case. (This person may or may not be the same person that the request was opened for.)
Category	Employee Requests category types.- For the HR Service category type, see HR services. For the Catalog Item category type, see Service catalog items.
HR Service	Requests and assistance that an HR organization provides its employees.
Catalog Item	Goods or services that are available for requests.
Active	Option that an employee or manager can select to make the request available.
Blocks activity set completion	When selected, the employee request must be completed before an activity set is marked as completed. If unselected, the activity set completes if all the underlying activities are complete regardless of whether the employee request is fulfilled.
Activity Sets	Sets of activities that the employee request is available in.
Audience	Specific groups of users that have access to the employee request. For more information about these groups, see Audiences.

5. Click **Submit**.

Parent Topic:Lifecycle Events employee requests

Filter lifecycle event activities

140 lines · 4.0 KB Wrap lines

---
title: Configure Lifecycle Events employee requests
description: Enable your managers and employees to open employee requests directly from Lifecycle events so that they don't have to create a new HR case or request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/lifecycle-events/configure-employee-request.html
release: australia
product: Lifecycle Events
classification: lifecycle-events
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Lifecycle Events employee requests, Use, Lifecycle Events, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Configure Lifecycle Events employee requests

Enable your managers and employees to open employee requests directly from Lifecycle events so that they don't have to create a new HR case or request.

## Before you begin

Role required: sn\_hr\_le.admin or admin

## Procedure

1.  Navigate to **All** &gt; **Lifecycle Events** &gt; **Administration** &gt; **Manage Lifecycle Events**.

2.  To add employee requests to the event, open a Lifecycle Event and click the **Activity Sets** tab.

3.  Navigate to **Add New** &gt; **Employee Request**.

4.  On the form, fill in the fields.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Title that appears in the Action list menu in the HR case.

</td></tr><tr><td>

Description

</td><td>

Details about the request.

</td></tr><tr><td>

Requester

</td><td>

Person who has access to view and make requests.-   **Opened for**: Person that the Lifecycle Events case was opened for.
-   **Subject person**: Person that is the subject of the LE case. \(This person may or may not be the same person that the request was opened for.\)


</td></tr><tr><td>

Category

</td><td>

Employee Requests category types.-   For the HR Service category type, see [HR services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-service-administration.md).
-   For the Catalog Item category type, see [Service catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_IntroductionToCatalogItems.md).


</td></tr><tr><td>

HR Service

</td><td>

Requests and assistance that an HR organization provides its employees.

</td></tr><tr><td>

Catalog Item

</td><td>

Goods or services that are available for requests.

</td></tr><tr><td>

Active

</td><td>

Option that an employee or manager can select to make the request available.

</td></tr><tr><td>

Blocks activity set completion

</td><td>

-   When selected, the employee request must be completed before an activity set is marked as completed.
-   If unselected, the activity set completes if all the underlying activities are complete regardless of whether the employee request is fulfilled.


</td></tr><tr><td>

Activity Sets

</td><td>

Sets of activities that the employee request is available in.

</td></tr><tr><td>

Audience

</td><td>

Specific groups of users that have access to the employee request. For more information about these groups, see [Audiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-audience.md).

</td></tr></tbody>
</table>5.  Click **Submit**.


**Parent Topic:**[Lifecycle Events employee requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/lifecycle-events/employee-requests.md)

**Related topics**  


[Verify Lifecycle Events Employee requests configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/lifecycle-events/test-verify-employee-request.md)

[Filter lifecycle event activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/lifecycle-events/filter-lifecycle-event-activities.md)