Mentoring

---
title: Mentoring
description: The ServiceNow Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/mentoring/mentoring-egd-overview.html
release: australia
product: Mentoring
classification: mentoring
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Growth Experiences, HR Service Delivery, Employee Service Management]
---

# Mentoring

The ServiceNow® Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors.

\[Omitted image "mentorship-overview.gif"\] Alt text: Mentoring Overview

Mentoring has the following features:

## Enrollment

Employees can choose to enroll as either a Mentee/Mentor or as both roles by indicating their enrollment preferences – skills, focus areas and other preference for mentorship. For more information, see [Enroll as a mentor or mentee](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/enroll-mentoring.md).

## Skills Preferences

Mentees can choose skills as of one of their Mentorship enrollment preferences. Mentors can choose skills that they can provide mentorship assistance. For more information, see [Search and add skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/search-add-skills-mentoring.md).

## Suggested Mentors

Enrolled Mentees can instantly view Mentor suggestions based on their enrollment preferences and also view additional match insights & mentor expertise to be able to choose an appropriate mentor. For more information, see [View suggested mentors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/view-suggested-mentors.md).

## Mentor Search

Employees can search for mentors by name, job profile. They can also use additional filters to search from the list of mentors.

For more information, see [Search for a mentor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/search-mentors-egd.md).

## Match Insights Card

Employees, both mentees and mentors can view the match insights based on the match score calculated based on the skills and preferences set by them. For more information, see [View match insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/view-match-insights.md).

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Mentoring features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/exploring-mentoring-egd.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and configure Mentoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/configuring-mentoring-egd.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-meetings.svg"\] Alt text:Employees can enroll as mentors or mentees](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/using-mentoring-egd.md)

</td><td>

[Reference\[Omitted image "bus-documentation.svg"\] Alt text:Get details about components like fields and properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/mentoring/mentoring-egd-reference.md)

</td></tr></tbody>
</table>## Additional resources

-   Log in to your ServiceNow® account and find additional information about implementing and deploying Mentoring features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Employee Service Management users at [Now Community](https://www.servicenow.com/community/).