Update a submitted digital forensic request

Update the request details, add comments, manage custodial and non-custodial data, or upload documents in a digital forensic request you submitted while it is still in the New state. You can cancel a submitted request irrespective of its state.

Before you begin

Role required: sn_lg_ops.legal_user

Procedure

Navigate to All > Employee Center.

Note: If you’re using Legal Service Portal, open a request by navigating to the Legal Service Portal and selecting My Requests > View all requests from the header.
Select My Requests from the header.
Open your submitted digital forensic request from the list.
On the Standard Ticket page, review and edit the request details or cancel the request.

Action	Steps
Edit request details	Note: This option is available if the request is in the New state. From the Actions menu, select Edit Request. In the Variables form, complete any of the following actions: To modify the request details, update fields as needed. To add custodial data, click Add. For more information, see Add a custodian to a digital forensic request. To remove all custodial data, click Remove All. To add non-custodial data, click Add. For more information, see Add a custodian to a digital forensic request. To remove all non-custodial data, click Remove All. To add multiple custodial or non-custodial data from a file in one go, click Upload. For more information, see Add custodial and non-custodial data from a file. . Click Save. Click Back to return to the Standard Ticket page. The digital forensic request is updated with the new information. The changes appear as comments in the Additional Comments section of the request.
Cancel the request	From the Actions menu, select Cancel Request. In the Confirm request cancellation dialog box, provide the reason of cancellation in the Comments field and click Confirm Cancellation. The request is canceled and the cancellation comments appear in the Additional Comments section of the request.

Action

Steps

Edit request details

Note: This option is available if the request is in the New state.

From the Actions menu, select Edit Request.
In the Variables form, complete any of the following actions:
- To modify the request details, update fields as needed.
- To add custodial data, click Add. For more information, see Add a custodian to a digital forensic request.
- To remove all custodial data, click Remove All.
- To add non-custodial data, click Add. For more information, see Add a custodian to a digital forensic request.
- To remove all non-custodial data, click Remove All.
- To add multiple custodial or non-custodial data from a file in one go, click Upload. For more information, see Add custodial and non-custodial data from a file. .
Click Save.
Click Back to return to the Standard Ticket page. The digital forensic request is updated with the new information. The changes appear as comments in the Additional Comments section of the request.

Cancel the request

From the Actions menu, select Cancel Request.
In the Confirm request cancellation dialog box, provide the reason of cancellation in the Comments field and click Confirm Cancellation.

The request is canceled and the cancellation comments appear in the Additional Comments section of the request.

5. In the **Activity** tab, provide comments supporting your request.

Manage documents supporting your request.

Option	Steps
If the Attachments tab is visible	To upload a new document, select the add attachment icon ([Omitted image "add-attachment-icon.png"] Alt text: Add attachment icon.) and select a file. To rename an attached file, select the edit file name icon ([Omitted image "rename-icon.png"] Alt text: Edit file name icon.) and update the file name. To remove an attached file, select the delete icon ([Omitted image "delete-icon.png"] Alt text: Delete icon.).
If the Documents tab is visible	To upload a new document, select Attach and select a file. A link to the document is listed in the External URL column of the documents list. To remove an attached file, select Delete. In the Delete document dialog box, select a document from the list, and then select Delete.

Option

Steps

If the Attachments tab is visible

To upload a new document, select the add attachment icon ([Omitted image "add-attachment-icon.png"] Alt text: Add attachment icon.) and select a file.
To rename an attached file, select the edit file name icon ([Omitted image "rename-icon.png"] Alt text: Edit file name icon.) and update the file name.
To remove an attached file, select the delete icon ([Omitted image "delete-icon.png"] Alt text: Delete icon.).

If the Documents tab is visible

To upload a new document, select Attach and select a file.

A link to the document is listed in the External URL column of the documents list.

To remove an attached file, select Delete. In the Delete document dialog box, select a document from the list, and then select Delete.

7. In the **Custodial Data** tab, view the existing custodians added to the request or export to a file by clicking the more options icon \(\[Omitted image "more-options-icon.png"\] Alt text: More options icon.\).

In the Non-Custodial Data tab, view the existing non-custodial data added to the request or export to a file by clicking the more options icon ([Omitted image "more-options-icon.png"] Alt text: More options icon.).

Parent Topic:Submitting digital forensics requests

title	Update a submitted digital forensic request
description	Update the request details, add comments, manage custodial and non-custodial data, or upload documents in a digital forensic request you submitted while it is still in the New state. You can cancel a submitted request irrespective of its state.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/employee-service-management/modify-legal-dft-request.html
release	australia
topic_type	task
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	RequestsLegal Digital ForensicsLegal Service Delivery Practice ApplicationsLegal Service DeliveryLegal and Contract OperationsEmployee Service Management