Configure conversational AI

---
title: Configure conversational AI
description: Learn how to configure conversational AI for Health and Safety incidents and observations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/hs-configure-conversational-ai.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# Configure conversational AI

Learn how to configure conversational AI for Health and Safety incidents and observations.

-   **[Configure ServiceNow Otto for Virtual Agent for Conversational AI Health and Safety incident report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-configure-virtual-agent-conversational-incident.md)**  
An admin can configure the default ServiceNow Otto for Virtual Agent assistants and the default ServiceNow Otto panel assistants \(Platform\). Configuring the assistants enables the ServiceNow Otto panel on the **Employee Center** and the Health and Safety workspace.
-   **[Configure keywords for conversational AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/hs-now-assist-configure-keywords-conversational-ai.md)**  
Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the ServiceNow Otto panel.

**Parent Topic:**[Configuring ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-configuring.md)