ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows

---
title: ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows
description: You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/hs-na-skills-activation-status.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows

You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.

To activate a skill, see [Activate a ServiceNow Otto for Health and Safety skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-activate-skill.md).

For more information on ServiceNow Otto AI assets that are on by default, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

|Skill|Activation status|Description|
|-----|-----------------|-----------|
|Health and Safety incident summarization|Active by default.|Uses ServiceNow Otto to summarize safety incidents.|
|HS incident pattern recommendations|Active by default.|Generates prioritized and actionable safety actions for a safety incident and saves users time.|
|HS incident pattern summarization|Active by default.|Generates a summary of Health and Safety incidents including the details, actions taken, and root cause analysis.|
|HS list incident patterns summarization|Active by default.|Analyzes a list of Health and Safety incident patterns to identify which patterns pose the highest risk and requires immediate resolution.|
|HS Action planner|Active by default.|Analyzes safety records along with historical actions from similar records.|

|AI agent|Activation status|Description|
|--------|-----------------|-----------|
|Health and safety incident analysis AI agent|Active by default.|Recommended actions from similar health and safety incidents and AIA RAG \(AI Act Retrieval Augmented Generation\) retrieval of knowledge base articles are suggested to the user.|
|Health and safety case analyzer AI agent|User must activate the AI agent.|Recommends actions from similar health and safety cases and AIA RAG retrieval of knowledge base articles are suggested to the user|
|Health and safety pattern intelligence orchestrator|Active by default.|Analyzes systemic trends across safety incidents, knowledge articles, action, and root cause analysis.|

|Agentic workflows|Activation status|Description|
|-----------------|-----------------|-----------|
|Create actions for safety incidents|Active by default.|Suggests actions automatically for a specific incident and create actions in the Health and Safety workspace.|
|Help resolve health and safety cases|User must activate the agentic workflow.|Enables faster resolution of case.|
|Health safety incident patterns assistant|Active by default.|Analyzes Health and safety incident pattern|