Configure keywords for conversational AI

---
title: Configure keywords for conversational AI
description: Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the ServiceNow Otto panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/hs-now-assist-configure-keywords-conversational-ai.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure conversational AI, Configure, ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# Configure keywords for conversational AI

Configure keywords on the incident and observation record producers to enable conversational Health and Safety reporting in the ServiceNow Otto panel.

## Before you begin

Verify that the application scope is selected as Health and Safety Core. For more information, see [Application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/c_ApplicationPicker.md).

Role required: sn\_ohs\_im.admin

## About this task

The keywords for the incident or observation record for conversation AI are the relevant tags used to generate a response in the panel. The keywords must be added as a comma-separated list of words.

## Procedure

1.  Navigate to **All** > **Service Catalog** > **Catalog definitions** > **Record producers**.

2.  In the record producers list, select:

    -   **Report Health and Safety Incident-Basic** for incident records.
    -   **Report Health and Safety Observations** for observation records.
    For more information on how to use record producers, see [Record Producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_RecordProducer.md).

3.  In the **Meta** field, add keywords.

    A few examples of keywords can be health, safety, incident, injury, or observation.

4.  Select **Update**.


## Result

The keywords are saved to the record producer. Employees can use these keywords in the panel to trigger conversational reporting for Health and Safety incidents or observations.

**Parent Topic:**[Configure conversational AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/hs-configure-conversational-ai.md)