Work on an incident pattern record
Understand the fields and related lists of the incident pattern record.
Before you begin
Role required: sn_ohs_im.manager and sn_ohs_im.agent
Procedure
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Navigate to Workspace > Health and Safety Workspace.
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Select the Incident pattern tab.
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Scroll to the Patterns by urgency card.
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From the list of pattern record, select a pattern record to review.
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On the incident pattern record, view the related lists to review and analyze the pattern.
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Review the Details tab to analyze factors such as, urgency, confidence score, and the AI generated pattern summary.
For more information on the fields of the Details tab, see Incident pattern form.
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Create actions in the Health and safety actions tab based on the analysis.
For more information, see Health and Safety action form.
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Review the Related incidents tab for the list of safety incidents that form the pattern.
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Review the Similar patterns tab for any similar patterns that are detected.
The similar patterns are auto-generated.
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Parent Topic:Incident pattern analysis
---
title: Work on an incident pattern record
description: Understand the fields and related lists of the incident pattern record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/hs-work-on-incident-pattern-record.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident pattern analysis, Use generative AI skills, ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---
# Work on an incident pattern record
Understand the fields and related lists of the incident pattern record.
## Before you begin
Role required: sn\_ohs\_im.manager and sn\_ohs\_im.agent
## Procedure
1. Navigate to **Workspace** > **Health and Safety Workspace**.
2. Select the **Incident pattern** tab.
3. Scroll to the **Patterns by urgency** card.
4. From the list of pattern record, select a pattern record to review.
5. On the incident pattern record, view the related lists to review and analyze the pattern.
1. Review the **Details** tab to analyze factors such as, urgency, confidence score, and the AI generated pattern summary.
For more information on the fields of the **Details** tab, see [Incident pattern form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/hs-incident-pattern-record-details-tab.md).
2. Create actions in the **Health and safety actions** tab based on the analysis.
For more information, see [Health and Safety action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-core/hs-action-form.md).
3. Review the **Related incidents** tab for the list of safety incidents that form the pattern.
4. Review the **Similar patterns** tab for any similar patterns that are detected.
The similar patterns are auto-generated.
**Parent Topic:**[Incident pattern analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/hs-incident-pattern-analysis.md)
| title | Work on an incident pattern record |
| description | Understand the fields and related lists of the incident pattern record. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/hs-work-on-incident-pattern-record.html |
| release | australia |
| product | Now Assist for Health and Safety |
| classification | now-assist-for-health-and-safety |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Incident pattern analysisUse generative AI skillsServiceNow Otto for Health and SafetyHealth and SafetyEmployee Service Management |