Exploring ServiceNow Otto for Health and Safety

---
title: Exploring ServiceNow Otto for Health and Safety
description: With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-exploring.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# Exploring ServiceNow Otto for Health and Safety

With the ServiceNow Otto for Health and Safety application, safety agents and managers can use generative AI to summarize the safety incidents.

## Skills

The ServiceNow Otto for Health and Safety application includes the skills and features of generative AI to support safety teams working on resolving safety issues.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

Use the following skill provided by the ServiceNow Otto for Health and Safety application.

-   **Health and safety incident summarization**

    Provides a summary of safety incidents including incident details, actions, and root cause analysis. The safety team can view a summary to understand the context, refresh the summary, and post the summary to the work notes.

    The summary is displayed above the activity stream and includes the information that the safety agents enter in the following fields:

    -   Short description
    -   Description
    -   Sequence of events
    -   Root Cause
    -   Action
    The following example shows an AI-generated incident summary.

    \[Omitted image "na-hs-incident-summarization.png"\] Alt text: AI-generated summary for a Health and Safety incident.


For information on activating the Health and Safety incident summarization skill, see [Configuring ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-configuring.md). For information on how to use this skill on Health and Safety Workspace, see [Summarize a safety incident by using ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-summarize-safety-incident.md).