Install ServiceNow Otto for Health and Safety

---
title: Install ServiceNow Otto for Health and Safety
description: If you have the admin role, you can install the ServiceNow Otto for Health and Safety application \(sn\_hs\_gen\_ai\) to enable generative AI capabilities for summarizing safety incidents on your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-install.html
release: australia
product: Now Assist for Health and Safety
classification: now-assist-for-health-and-safety
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Health and Safety, Health and Safety, Employee Service Management]
---

# Install ServiceNow Otto for Health and Safety

If you have the admin role, you can install the ServiceNow Otto for Health and Safety application \(sn\_hs\_gen\_ai\) to enable generative AI capabilities for summarizing safety incidents on your instance.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub to install and configure ServiceNow Otto for Health and Safety. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md).

For more information on AI assets available with ServiceNow Otto for Health and Safety, see [ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/hs-na-skills-activation-status.md).

## Procedure

1.  Install the ServiceNow Otto for Health and Safety \(sn\_hs\_gen\_ai\) plugin.

    -   For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-support-info.md).
    -   For information about the installation process, see [Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

## What to do next

Activate the skill to enable the safety team to use the generative AI skills. For more information, see [Activate a ServiceNow Otto for Health and Safety skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-activate-skill.md).

Install AI agents to enable the agentic AI experience. For more information, see [Install AI agents for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/ai-agents-now-assist-hs-install.md).

**Parent Topic:**[Configuring ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-health-and-safety/now-assist-hs-configuring.md)