HCM AI agents
Place requests to the Human Capital Management (HCM) system using the HR Service Delivery AI agent collection.
HCM AI agents Overview
You can submit requests to the HCM system, for example, apply for time off or update your details, using the HR Service Delivery AI agent collection in Employee Center. To access and use the HCM AI agents, ensure to Configure HCM AI agents from the HR Service Delivery AI Agent Collection.
Worker profile retriever AI agent
The Worker profile retriever AI agent enables you to find details about a colleague. The details could include the department, job, email, or phone number, based on your request.
[Omitted image "worker-profile-ca.png"] Alt text: Screenshot showing Worker profile retriever AI agent conversation retrieving colleague details including department and contact information
Employee holiday calendar retrieval AI agent
The Employee holiday calendar retrieval AI agent retrieves holiday information for the specified year.
[Omitted image "holiday-ca.png"] Alt text: Screenshot showing Employee holiday calendar retrieval AI agent displaying holiday information for the specified year
Time off requester AI agent
The Time off requester AI agent enables you to request time off or retrieve your time off balance.
[Omitted image "timeoff-ca.png"] Alt text: Screenshot showing Time off requester AI agent conversation for requesting time off or checking time off balance
Employee total rewards information AI agent
The Employee total rewards information AI agent enables you to retrieve your total rewards details.
[Omitted image "total-rewards-ca.png"] Alt text: Screenshot showing Employee total rewards information AI agent displaying total rewards details
Benefits enrollment retriever AI agent
The Benefits enrollment retriever AI agent enables you to view the benefits information you’re enrolled in.
[Omitted image "benefits-ca.png"] Alt text: Screenshot showing Benefits enrollment retriever AI agent displaying enrolled benefits information
Employee details updater AI agent
The Employee details updater AI agent enables you to update personal information such as email address, phone number, home address, blood type, and date of birth.
[Omitted image "employee-update-ca-2.png"] Alt text: Screenshot showing Employee details updater AI agent conversation for updating personal information
[Omitted image "employee-update-ca-1.png"] Alt text: Screenshot showing Employee details updater AI agent confirming personal information update
HCM feedback retriever AI agent
The HCM feedback retriever AI agent enables you to view feedback you have received in the HCM system.
[Omitted image "feedback-ca.png"] Alt text: Screenshot showing HCM feedback retriever AI agent displaying received feedback from the HCM system
View paychecks AI agent
The View paychecks AI agent enables you to view paycheck summaries for the selected period.
[Omitted image "paycheck-1.png"] Alt text: Screenshot showing View paychecks AI agent conversation requesting paycheck information
[Omitted image "paycheck-2.png"] Alt text: Screenshot showing View paychecks AI agent displaying paycheck summary for selected period
[Omitted image "paycheck-3.png"] Alt text: Screenshot showing View paychecks AI agent displaying detailed paycheck breakdown
[Omitted image "paycheck-4.png"] Alt text: Screenshot showing View paychecks AI agent displaying additional paycheck details
--- title: HCM AI agents description: Place requests to the Human Capital Management \(HCM\) system using the HR Service Delivery AI agent collection. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/conversational-agents.html release: australia product: Now Assist for HRSD classification: now-assist-for-hrsd topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Use agentic workflows, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management] --- # HCM AI agents Place requests to the Human Capital Management \(HCM\) system using the HR Service Delivery AI agent collection. ## HCM AI agents Overview You can submit requests to the HCM system, for example, apply for time off or update your details, using the HR Service Delivery AI agent collection in Employee Center. To access and use the HCM AI agents, ensure to [Configure HCM AI agents from the HR Service Delivery AI Agent Collection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/configure-hcm-agents.md). ## Worker profile retriever AI agent The Worker profile retriever AI agent enables you to find details about a colleague. The details could include the department, job, email, or phone number, based on your request. \[Omitted image "worker-profile-ca.png"\] Alt text: Screenshot showing Worker profile retriever AI agent conversation retrieving colleague details including department and contact information ## Employee holiday calendar retrieval AI agent The Employee holiday calendar retrieval AI agent retrieves holiday information for the specified year. \[Omitted image "holiday-ca.png"\] Alt text: Screenshot showing Employee holiday calendar retrieval AI agent displaying holiday information for the specified year ## Time off requester AI agent The Time off requester AI agent enables you to request time off or retrieve your time off balance. \[Omitted image "timeoff-ca.png"\] Alt text: Screenshot showing Time off requester AI agent conversation for requesting time off or checking time off balance ## Employee total rewards information AI agent The Employee total rewards information AI agent enables you to retrieve your total rewards details. \[Omitted image "total-rewards-ca.png"\] Alt text: Screenshot showing Employee total rewards information AI agent displaying total rewards details ## Benefits enrollment retriever AI agent The Benefits enrollment retriever AI agent enables you to view the benefits information you’re enrolled in. \[Omitted image "benefits-ca.png"\] Alt text: Screenshot showing Benefits enrollment retriever AI agent displaying enrolled benefits information ## Employee details updater AI agent The Employee details updater AI agent enables you to update personal information such as email address, phone number, home address, blood type, and date of birth. \[Omitted image "employee-update-ca-2.png"\] Alt text: Screenshot showing Employee details updater AI agent conversation for updating personal information \[Omitted image "employee-update-ca-1.png"\] Alt text: Screenshot showing Employee details updater AI agent confirming personal information update ## HCM feedback retriever AI agent The HCM feedback retriever AI agent enables you to view feedback you have received in the HCM system. \[Omitted image "feedback-ca.png"\] Alt text: Screenshot showing HCM feedback retriever AI agent displaying received feedback from the HCM system ## View paychecks AI agent The View paychecks AI agent enables you to view paycheck summaries for the selected period. \[Omitted image "paycheck-1.png"\] Alt text: Screenshot showing View paychecks AI agent conversation requesting paycheck information \[Omitted image "paycheck-2.png"\] Alt text: Screenshot showing View paychecks AI agent displaying paycheck summary for selected period \[Omitted image "paycheck-3.png"\] Alt text: Screenshot showing View paychecks AI agent displaying detailed paycheck breakdown \[Omitted image "paycheck-4.png"\] Alt text: Screenshot showing View paychecks AI agent displaying additional paycheck details
| title | HCM AI agents |
| description | Place requests to the Human Capital Management \(HCM\) system using the HR Service Delivery AI agent collection. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/conversational-agents.html |
| release | australia |
| product | Now Assist for HRSD |
| classification | now-assist-for-hrsd |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Use agentic workflowsServiceNow Otto for HR Service Delivery \(HRSD\)HR Service DeliveryEmployee Service Management |