Generate activity responses for HR cases

---
title: Generate activity responses for HR cases
description: Use AI-powered activity response generation to instantly create, review, and refine work notes and comments in HR cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/gen-activity-response.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Generate activity responses for HR cases

Use AI-powered activity response generation to instantly create, review, and refine work notes and comments in HR cases.

## Before you begin

Role required: sn\_hr\_core.case\_writer

-   Install the following plugins:
    -   `uxc-generative-ai`
    -   Now Assist for HR Service Delivery \(HRSD\)
-   Your HR administrator must enable Activity Response Generation in Now Assist admin. For instructions, see [Configure Activity Response Generation for HR Case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-hrsd-activity.md).
-   Your HR administrator must configure NACM for HR Case Activity Response Generation. For instructions, see [Configuring the Now Assist Context Menu for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/customize-now-context-hrsd.md).

## Procedure

1.  Navigate to **All** > **HR Case Management** > **Agent Workspace for HR Case Management**.

2.  Open an HR case that is assigned to you.

3.  In the **Comments** or **Work Notes** field, select the sparkle icon \(\[Omitted image "bus-ai-sparkle.svg"\] Alt text:\).

    The Now Assist panel opens with four AI-powered action options.

4.  Select one of the following AI-powered actions:

    -   **Acknowledge task**: Generate a response acknowledging the employee's request or concern.
    -   **Follow up**: Generate a follow-up message requesting additional information or next steps.
    -   **Post response**: Generate a response providing information or addressing the employee's inquiry.
    -   **Summarize actions taken**: Generate a summary of the actions already completed on the case.
5.  Review the AI-generated text in the Now Assist panel.

6.  Refine the generated text by editing it directly in the panel, if needed.

    You can modify the tone, add specific details, or adjust the content to match your case resolution approach.

7.  Select **Insert** to add the text to the Work Notes or Additional Comments field.

    The generated and refined text is inserted into the selected field.

8.  Review the inserted text in the case form and make any final edits, if needed.

9.  Select **Save** to save the work notes or comments.


**Parent Topic:**[Use ServiceNow Otto for HR Service Delivery \(HRSD\) in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/use-now-assist-hr.md)

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