ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework

---
title: ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework
description: Enable employees to complete actions in third-party Human Capital Management \(HCM\) systems with ServiceNow Otto Virtual Agent topics in Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/integ-now-assist-hrsd.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework

Enable employees to complete actions in third-party Human Capital Management \(HCM\) systems with ServiceNow Otto Virtual Agent topics in Employee Center.

ServiceNow Otto for HRSD integration with Enterprise Service Management Integrations Framework provides:

-   Connection to external HCM systems such as Oracle, or Workday with bi-directional data flow. For example, when an employee applies leave through ServiceNow Otto in Virtual Agent, the leave gets reflected in the configured HCM system.
-   Provider-agnostic abstraction layer for easy set-up and maintenance of existing iHub integrations, when the provider ecosystem is likely to change.
    -   Easier way to switch service providers. For example, a company's payroll has been changed from one system to another. Though the underlying system has been modified, the Virtual Agent topic related to Payroll works as is.
    -   Allow different provider application for the same use case based on user country. For example, with the same Virtual Agent topic, an employee of one country sends a leave application to Oracle HCM while an employee of another country sends a leave application to Workday.
-   Graphical user interface \(Integration Provider Mapping\) to plugin integration services, single place to discover integration services, and grouping of related integration services.

## Set up

Verify that the [configuration steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/config-va-topics.md) are complete to use the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center. For more details, see [ServiceNow Otto for HRSD Virtual Agent topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-ohcm.md).

-   **[ServiceNow Otto for HRSD Virtual Agent topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-ohcm.md)**  
Use the ServiceNow Otto Virtual Agent topics in Employee Center to place requests to the configured HCM system, for example, view details of your time-off balance.

**Parent Topic:**[Use ServiceNow Otto for HR Service Delivery \(HRSD\) in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/use-now-assist-hr.md)

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