Use the ServiceNow Otto panel in HR Agent Workspace

---
title: Use the ServiceNow Otto panel in HR Agent Workspace
description: Generate chat and case summaries and resolution notes by using the ServiceNow Otto panel in Agent Workspace for HR Case Management or Core UI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/now-assist-panel-hr.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Use the ServiceNow Otto panel in HR Agent Workspace

Generate chat and case summaries and resolution notes by using the ServiceNow Otto panel in Agent Workspace for HR Case Management or Core UI.

## Before you begin

Role required:

-   sn\_hr\_core.case\_writer: Agent Workspace for HR Case Management
-   sn\_hr\_core.basic: Core UI

## About this task

## Procedure

1.  Open an HR case that is assigned to you.

2.  Select the ServiceNow Otto icon \[Omitted image "icon-ai-sparkle.png"\] Alt text: Now Assist icon..

3.  Select a skill from the menu.


**Parent Topic:**[Use ServiceNow Otto for HR Service Delivery \(HRSD\) in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/use-now-assist-hr.md)

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