Reference for ServiceNow Otto for HR Service Delivery \(HRSD\)

---
title: Reference for ServiceNow Otto for HR Service Delivery \(HRSD\)
description: Reference topics provide additional information about user roles, tables, and default configurations in ServiceNow Otto for HR Service Delivery \(HRSD\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Reference for ServiceNow Otto for HR Service Delivery \(HRSD\)

Reference topics provide additional information about user roles, tables, and default configurations in ServiceNow Otto for HR Service Delivery \(HRSD\).

-   **[Otto for HRSD Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/otto-for-hrsd-roles.md)**  
These roles control who can administer and use generative AI, AI agents, Voice, and Galileo features.
-   **[Components installed with ServiceNow Otto for HRSD – Galileo Inside](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/components-installed-galileo-inside.md)**  
Information about the roles and scheduled jobs that are installed.
-   **[Components installed with Voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/components-installed-voice-agents.md)**  
Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.
-   **[MCP Server Tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/mcp-server-tools-reference.md)**  
Reference for the tools available in the HRSD MCP Server.
-   **[Sensitivity detection filters mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md)**  
The `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.

**Parent Topic:**[ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/now-assist-hrsd.md)