Sensitivity detection filters mapping

reference australia Updated Nov 6, 2026 1 min read reference-sd-info-values.md

The sys_gen_ai_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.

The filter to service and queue mapping is set by the getFilterMetaData function in the SensitivityDetectionVAUtilSNC script.

To modify the HR service used to create a case, update the HR service sysid that is associated to the filter in the filterMap object of the function.

To modify the live agent chat queue, update the text that is associated to the queueType object. The value is used to set the liveagent_esc_pre_chat_category.

Modify the condition that is associated with your awa_queuerecord so that you can check the value in this field.

Filter	HR Service	Queue
Compensation and Career Advancement	Request accommodation	Employee relations
Employee Health Concerns	Request accommodation	Employee relations
Employee Personal issues	Report misconduct	Employee relations
Ethics, Safety, and Employee Behavior and workplace practices	Report misconduct	Employee relations
Performance, evaluation, and Support Concerns	General	General
Termination disputes & Layoff Concerns	Request accommodation	Employee relations
Workplace misconduct: Workplace harassment, Violence, and discrimination	Report misconduct	Employee relations
Workplace Substance Abuse and Support	Report misconduct	Employee relations

Parent Topic:Reference for ServiceNow Otto for HR Service Delivery (HRSD)

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---
title: Sensitivity detection filters mapping
description: The sys\_gen\_ai\_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Reference, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Sensitivity detection filters mapping

The `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.

The filter to service and queue mapping is set by the `getFilterMetaData` function in the `SensitivityDetectionVAUtilSNC` script.

To modify the HR service used to create a case, update the HR service sysid that is associated to the filter in the `filterMap` object of the function.

To modify the live agent chat queue, update the text that is associated to the `queueType` object. The value is used to set the `liveagent_esc_pre_chat_category.`

Modify the condition that is associated with your `awa_queue`record so that you can check the value in this field.

|Filter|HR Service|Queue|
|------|----------|-----|
|Compensation and Career Advancement|Request accommodation|Employee relations|
|Employee Health Concerns|Request accommodation|Employee relations|
|Employee Personal issues|Report misconduct|Employee relations|
|Ethics, Safety, and Employee Behavior and workplace practices|Report misconduct|Employee relations|
|Performance, evaluation, and Support Concerns|General|General|
|Termination disputes &amp; Layoff Concerns|Request accommodation|Employee relations|
|Workplace misconduct: Workplace harassment, Violence, and discrimination|Report misconduct|Employee relations|
|Workplace Substance Abuse and Support|Report misconduct|Employee relations|

**Parent Topic:**[Reference for ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md)