Configure resolution notes generation for ServiceNow Otto for HRSD

---
title: Configure resolution notes generation for ServiceNow Otto for HRSD
description: Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the ServiceNow Otto context menu to elaborate or shorten the notes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/resolution-notes-nacm-config.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure skills, Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Configure resolution notes generation for ServiceNow Otto for HRSD

Configure the resolution notes generation skill to create concise summaries of case resolutions and enable agents to use the ServiceNow Otto context menu to elaborate or shorten the notes.

## Before you begin

Role required: sn\_hr\_core.admin

## Procedure

1.  Navigate to **All** > **ServiceNow Otto Admin** > **Skills**.

2.  Select **Employee**, then select **HRSD**.

3.  Select **Activate skill** on the **Resolution notes generation** tile.

    Each skill has a guided setup with multiple steps. A check symbol next to each step indicates whether its setup is complete, partially complete, or incomplete. After configuring a step, select **Save and continue** to move forward, or **Back** to return to a previous step.

4.  Select **General details** and edit name and description of the skill.

    Additional information regarding details of the skill are displayed, but can't be edited.

5.  Select the state in which the skill activates, then select **Save and continue**.

6.  Select **Choose Input** and review the tables and fields to define the prompts that determine where data is pulled from.

    You can modify the rule conditions to determine when the input template is used. Additional data sources can be added via related tables as well.

7.  Select **Define availability** to customize how and when the skill capability is active and accessible.

    -   Select **Skill is always available** so no restrictions are placed on when a skill is available.
    -   Select **Customize skill availability** to define conditions and use the condition builder to configure fields and values.
8.  Select **Define access** to determine who can access this skill.

9.  Select **Display** to determine where the skill appears.

    -   Select **In-product desktop** to display generative AI skills on forms and workspaces. Then, select the roles for whom the skill will be displayed.
    -   Select ServiceNow Otto panel to display generative AI skills in the ServiceNow Otto panel.
10. After selecting **Review and activate** to examine changes, select **Activate** to turn on the skill and complete the configuration.

11. In the Successfully activated pop-up window, select **Go to ServiceNow Otto context menu**.

12. Review the details.

13. Review the actions for the context menu trigger button and dialog.

14. In the Define access window, define who has access to the skill.

15. In the Select display window, enable **In-product desktop**.

16. Select **Review and activate** to examine changes, then select **Activate**.


-   **[Extend table support for resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/table-support-resolution-notes.md)**  
Extend table support for the resolution notes generation skill to include additional data sources.

**Parent Topic:**[Configure ServiceNow Otto for HRSD skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/customize-nahr-skill.md)