Restrict ServiceNow Otto capabilities for employee relations cases
task australia Updated Sep 10, 2026 1 min read restrict-now-assist-skills-er-cases.md
Restrict the ServiceNow Otto capabilities for your employee relations cases and define the availability.
Before you begin
Role required: sn_hr_gen_ai.admin
Procedure
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Navigate to Admin Console > Employee.
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Select the Gen AI feature that you want to restrict the behavior for.
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On the Define Availability tab, modify the condition and add Task type is not Employee Relations Case.
Parent Topic:Configure ServiceNow Otto for HRSD skills
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--- title: Restrict ServiceNow Otto capabilities for employee relations cases description: Restrict the ServiceNow Otto capabilities for your employee relations cases and define the availability. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/restrict-now-assist-skills-er-cases.html release: australia product: Now Assist for HRSD classification: now-assist-for-hrsd topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure skills, Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management] --- # Restrict ServiceNow Otto capabilities for employee relations cases Restrict the ServiceNow Otto capabilities for your employee relations cases and define the availability. ## Before you begin Role required: sn\_hr\_gen\_ai.admin ## Procedure 1. Navigate to **Admin Console** > **Employee**. 2. Select the **Gen AI** feature that you want to restrict the behavior for. 3. On the **Define Availability** tab, modify the condition and add **Task type is not Employee Relations Case**. **Parent Topic:**[Configure ServiceNow Otto for HRSD skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/customize-nahr-skill.md)
| title | Restrict ServiceNow Otto capabilities for employee relations cases |
| description | Restrict the ServiceNow Otto capabilities for your employee relations cases and define the availability. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/restrict-now-assist-skills-er-cases.html |
| release | australia |
| product | Now Assist for HRSD |
| classification | now-assist-for-hrsd |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure skillsConfigureServiceNow Otto for HR Service Delivery \(HRSD\)HR Service DeliveryEmployee Service Management |