RCA approvals for ServiceNow Otto for HR Service Delivery \(HRSD\)

---
title: RCA approvals for ServiceNow Otto for HR Service Delivery \(HRSD\)
description: After you install ServiceNow Otto for HR Service Delivery \(HRSD\), you might encounter Restricted Caller Access \(RCA\) approval messages requesting for an update in the access request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/run-rca-now-assist-hrsd.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# RCA approvals for ServiceNow Otto for HR Service Delivery \(HRSD\)

After you install ServiceNow Otto for HR Service Delivery \(HRSD\), you might encounter Restricted Caller Access \(RCA\) approval messages requesting for an update in the access request.

## Before you begin

-   Role required: sn\_hr\_gen\_ai.admin
-   The RCAs that are generated after the installation are in the **Requested** state and you must manually mark the RCAs as **Allowed**, which can be time-consuming.

    To automate the RCA approvals for any record, you can run the **ServiceNow Otto for HRSD Bulk RCA approval** script where the source scope is ServiceNow Otto for HR Service Delivery \(HRSD\). Download the **ServiceNow Otto for HRSD Bulk RCA approval** file from the **Supporting Links and Docs** section in ServiceNow Otto for HR Service Delivery \(HRSD\) application in ServiceNow Store. This file is a standalone script to reduce the manual effort involved. After you download the script file, perform the following steps:


## Procedure

1.  Navigate to **All** > **System Definition** > **Fix Scripts**.

2.  Open the context menu for the header and choose **Import XML**.

3.  Select **Choose file** and select the XML file that you downloaded.

4.  Search and find the **ServiceNow Otto for HRSD Bulk RCA approval** script record.

5.  Select **Run Script** to run all the requested RCAs.


**Parent Topic:**[Configure ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/configure-now-assist-hr.md)