Supporting information for ServiceNow Otto for HRSD

---
title: Supporting information for ServiceNow Otto for HRSD
description: Get a quick overview of the important information that is related to the ServiceNow Otto for HR Service Delivery \(HRSD\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/support-info-hr-assist.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Supporting information for ServiceNow Otto for HRSD

Get a quick overview of the important information that is related to the ServiceNow Otto for HR Service Delivery \(HRSD\) application.

## Supported versions

ServiceNow Otto for HRSD is supported starting with Vancouver Patch 2.

## Supported language models

Use the Now LLM Service or any of the following supported third-party small or large language model with any generative AI skill or AI agent:

-   Azure OpenAI
-   AWS Anthropic
-   Google Gemini

## Supported user interfaces

The ServiceNow Otto for HRSD application includes the skills that are listed in the following table.

<table id="table_bmz_mfg_ryb"><thead><tr><th>

Interface

</th><th>

Skill

</th></tr></thead><tbody><tr><td>

Agent Workspace for HR Case Management

</td><td>

-   Case summarization
-   Chat summarization
-   Resolution notes generation
-   Knowledge article generation
-   Sensitivity detection
-   Email reply recommendation

</td></tr><tr><td>

Core UI

</td><td>

-   Case summarization
-   Knowledge article generation
-   Sensitivity detection

</td></tr></tbody>
</table>## Application information

Activate the ServiceNow Otto for HRSD store app \(sn\_hr\_gen\_ai\) to use the chat, case, and resolution skills.

The ServiceNow Otto for HRSD application has the following dependencies:

-   Human Resources Scoped App: Core \(com.sn\_hr\_core\)
-   ServiceNow Otto for Platform \(com.sn.now.platform\)
-   NA-TD and NA-TA are dependent apps for NA-HR and should be installed for every NA-HR installation \(talent-core: sn\_egd\_core and interview-scheduling sn\_int\_schedule\)