Use ServiceNow Otto for HRSD – Galileo Inside to answer HR-related questions

---
title: Use ServiceNow Otto for HRSD – Galileo Inside to answer HR-related questions
description: Query the Galileo library to generate a response based on articles and research from The Josh Bersin Company.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/now-assist-for-hrsd/use-galileo-inside.html
release: australia
product: Now Assist for HRSD
classification: now-assist-for-hrsd
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Use generative AI skills, ServiceNow Otto for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management]
---

# Use ServiceNow Otto for HRSD – Galileo Inside to answer HR-related questions

Query the Galileo library to generate a response based on articles and research from The Josh Bersin Company.

## Before you begin

Role required: sn\_hr\_na\_galileo.read

## Procedure

1.  Open a new chat in the ServiceNow Otto panel.

2.  Enter your question containing any of the following keywords to trigger a response from Galileo Inside:

    -   Josh Bersin
    -   Galileo
    -   HR Practices
    -   HR Policy
    -   Ask Bersin
    -   HR Trends
    -   HR Guidelines
    -   HR Framework
    -   HR Standards
    If you do not include one of the keywords, ServiceNow Otto provides two responses: the first response is generated by the Now LLM and the second is retrieved from Galileo Inside and includes source citations with links to the original article.


**Parent Topic:**[Use ServiceNow Otto for HR Service Delivery \(HRSD\) in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/use-now-assist-hr.md)

**Related topics**  


[Summarize a chat conversation using ServiceNow Otto for HR Service Delivery \(HRSD\)]()

[Summarize a Sidebar discussion by using ServiceNow Otto for HRSD]()

[Generate a chat reply recommendation by using ServiceNow Otto for HRSD]()

[Generate a knowledge article from HR Agent Workspace with ServiceNow Otto for HRSD]()

[Generate a knowledge article from multiple cases]()

[Generate an email reply recommendation using ServiceNow Otto for HRSD]()

[Summarize an HR case using ServiceNow Otto for HRSD]()

[Summarize an ER case interview using ServiceNow Otto for HRSD]()

[Summarize an ER case using ServiceNow Otto for HRSD]()

[Generate resolution notes using ServiceNow Otto for HRSD]()

[View employee summary reports]()

[Summarize actions while transferring an HR case]()

[Use Knowledge Graph in ServiceNow Otto for HRSD]()

[Use the ServiceNow Otto panel in HR Agent Workspace]()

[Submit an HR request with Gen AI Virtual Agent]()

[ServiceNow Otto for HR Service Delivery \(HRSD\) integration with Enterprise Service Management Integrations Framework]()

[Generate activity responses for HR cases]()

[Analyze sentiments in ServiceNow Otto for HR Service Delivery \(HRSD\)]()