Create a workplace knowledge base article

---
title: Create a workplace knowledge base article
description: Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/safe-workplace/create-workplace-kb-article-hr.html
release: australia
product: Safe Workplace
classification: safe-workplace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Workplace knowledge management, Workplace Core, Safe Workplace, Health and Safety, Employee Service Management]
---

# Create a workplace knowledge base article

Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.

## Before you begin

Role required: sn\_wsd\_core.admin or sn\_wsd\_core.kb\_writer

## About this task

Create a knowledge base article to notify or provide employees with any important information that they must know. After you create a knowledge base article, publish the article to make it available to the employees.

You can perform the following actions on a knowledge base article:

-   Publish the article to make it available to employees.
-   Update the article at any time if necessary.
-   Retire the article if it is no longer required.
-   Republish a retired article if necessary.
-   Delete an article.

A knowledge base article undergoes the following workflow when it is created:

-   Draft
-   Review
-   Published
-   Pending retirement
-   Retired

## Procedure

1.  Navigate to **All** > **Workplace Core** > **Knowledge management** > **Create new article**.

2.  Select **New**.

3.  On the form, fill in the fields.

<table id="table_ext_jt3_2nb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Knowledge base

</td><td>

Name of the knowledge base. Select the **Workplace services** knowledge base.

</td></tr><tr><td>

Category

</td><td>

Relevant category for the knowledge base article. Select an existing category, or select the add category icon \(\[Omitted image "add-checklist-icon.png"\] Alt text: Add category icon.\) to add a new category.You can also select or add a subcategory.

</td></tr><tr><td>

Valid to

</td><td>

Date until which the knowledge base article is valid. The date is automatically set to `2100-01-01`.

</td></tr><tr><td>

Article type

</td><td>

Type of article, which you want to create. Choices are as follows:-   Select **Wiki** to create a wiki page.
-   Select **HTML** to create an html web page.


</td></tr><tr><td>

Workflow

</td><td>

This field is automatically set as **Draft**. Depending on the progress, the workflow of the knowledge base article changes to the following states:-   Review
-   Published
-   Pending retirement
-   Retired


</td></tr><tr><td>

Attachment link

</td><td>

Option to give an attachment for the knowledge base article.

</td></tr><tr><td>

Display attachments

</td><td>

Option to display the attachments individually.

</td></tr><tr><td>

Short description

</td><td>

Short description for the knowledge base article. The short description is displayed as the title of the article.

</td></tr><tr><td>

Article body

</td><td>

Information that is displayed in the knowledge base article. Use the formatting options to change the style of the content. This field appears only if **HTML** is selected from the **Article type** field.

</td></tr><tr><td>

Wiki

</td><td>

Information that is displayed in the knowledge base article as a wiki. Select the **Wikitext** option to preview the text. This field appears if **Wiki** is selected from the **Article type** field.

</td></tr></tbody>
</table>4.  To search existing articles for any duplicate content, select **Search for Duplicates**.

5.  Select **Submit**.


## Result

The knowledge base article is created.

## What to do next

Publish the knowledge base article. For more information, see [Publish a workplace knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/publish-workplace-kb-article-wsd.md).