Workplace Service Portal

concept australia Updated Sep 10, 2026 1 min read workplace-services-portal-hr.md

The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.

Note:

In Workplace Core version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application search context menu All > Workplace Core. The Workplace Services Portal is currently being deprecated. You can access the Workplace Services Portal from the Employee Center portal home page All > Self-Service > Employee Center > Workplace Services.

From the Workplace Service Portal, you can do the following:

Open the Reservation portal and make reservations for meeting rooms, desks, or any other reservable workplace items.
Register visitors in advance and customize their visit. You can register a guest or an off-site colleague for either a short duration or a complete day.
View and search through top-rated knowledge base articles to find information. As you type, the search field displays suggestions based on keywords.
View your requests and approvals (if you are an approver).
Submit requests for general inquiry, registering visitors, shift-based reservations, and other requests.
Chat with a virtual agent to submit requests and view submitted requests.
Raise a general help request by selecting from a list of service catalog items.

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---
title: Workplace Service Portal
description: The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/safe-workplace/workplace-services-portal-hr.html
release: australia
product: Safe Workplace
classification: safe-workplace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workplace Core, Safe Workplace, Health and Safety, Employee Service Management]
---

# Workplace Service Portal

**Note:**

In Workplace Core version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application search context menu **All** &gt; **Workplace Core**. The Workplace Services Portal is currently being deprecated. You can access the Workplace Services Portal from the Employee Center portal home page **All** &gt; **Self-Service** &gt; **Employee Center** &gt; **Workplace Services**.

From the Workplace Service Portal, you can do the following:

- Open the Reservation portal and make reservations for meeting rooms, desks, or any other reservable workplace items.
- Register visitors in advance and customize their visit. You can register a guest or an off-site colleague for either a short duration or a complete day.
- View and search through top-rated knowledge base articles to find information. As you type, the search field displays suggestions based on keywords.
- View your requests and approvals \(if you are an approver\).
- Submit requests for general inquiry, registering visitors, shift-based reservations, and other requests.
- Chat with a virtual agent to submit requests and view submitted requests.
- Raise a general help request by selecting from a list of service catalog items.