Cancel a universal request

---
title: Cancel a universal request
description: Cancel the universal request if the issue is resolved or the request no longer needs any action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/cancel-ur.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Universal Request, Employee Service Management]
---

# Cancel a universal request

Cancel the universal request if the issue is resolved or the request no longer needs any action.

## Before you begin

Role required: admin, routing agents

## About this task

You can cancel a universal request only if

-   There are no active or closed primary tickets attached to it.
-   The state of UR is either **New** or **In Progress**.

## Procedure

1.  Navigate to **All** > **Universal Request** > **Open**.

2.  From the list of open universal requests, select the request you want to cancel.

3.  Select **Canceled** from the **State** field.

    **Note:** If the user in **Opened for** tries to cancel the request, then they must enter the reason for canceling.

4.  Click **Update**.


## Result

When the UR is canceled, email notifications are sent to the stakeholders associated with the request.

**Parent Topic:**[Using Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/using-ur.md)