Assign roles to UR users

---
title: Assign roles to UR users
description: Roles control access to features, capabilities, and data in the Universal Request application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-assign-roles.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Assign roles to UR users

Roles control access to features, capabilities, and data in the Universal Request application.

## Before you begin

Role required: admin

Before you can assign roles to your users, make sure that users and groups have already been configured. For more information, see [Configure users and groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-config-users-and-groups.md).

## About this task

You can assign roles to individual users or groups. Apply roles to groups and the members of those groups inherit those roles. Universal Request application provides a list of default roles and groups that can be used by your organization. For more information, see [Universal Request roles and groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-roles.md).

## Procedure

-   You can assign roles to users and groups using guided setup.

    For more information, see [Guided setup for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-guided-setup.md).

-   You can also assign roles to users and groups using the ServiceNow AI Platform user administration feature.

    -   [Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md)
    -   [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md)

**Parent Topic:**[Configuring Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/configure-ur.md)