Configure users and groups

---
title: Configure users and groups
description: A user is an individual who can access your instance and a group is a set of users who share a common purpose. The users associated with a group are listed as group members.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-config-users-and-groups.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Configure users and groups

A user is an individual who can access your instance and a group is a set of users who share a common purpose. The users associated with a group are listed as group members.

## Before you begin

Role required: admin

## About this task

Group information is used across most processes in the ServiceNow AI Platform for assigning work to teams and requesting approvals. Any rule that is applied to a UR group is automatically assigned to all the group members, for example, roles and assignment rules.

## Procedure

-   You can import existing users and groups using guided setup.

    For more information, see [Guided setup for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-guided-setup.md).

-   You can create new users and groups using the ServiceNow AI Platform user administration feature.

    -   [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md)
    -   [Create a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md)
    -   [Add a user to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md)

**Parent Topic:**[Configuring Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/configure-ur.md)