Create a universal request using Virtual Agent

---
title: Create a universal request using Virtual Agent
description: Create a universal request with the help of Virtual Agent. You can access the Virtual Agent using the chat option in the search page of Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-create-ur-using-va.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Virtual Agent for Universal Request, Universal Request, Employee Service Management]
---

# Create a universal request using Virtual Agent

Create a universal request with the help of Virtual Agent. You can access the Virtual Agent using the chat option in the search page of Service Portal.

## Before you begin

Role required: none

## Procedure

1.  On the portal home page, search for your query in the search bar.

2.  In the Contact us for help section, select **Chat**.

3.  Describe your request.

4.  Select whether your request contains sensitive information.

    If your request contains sensitive information, the Virtual Agent can detect that. It can mark your request as sensitive. For a sample Virtual Agent conversation, see [Universal Request Virtual Agent conversation flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-va-conversation-flows.md).

5.  If prompted, select the department.


## Result

A universal request is created for your issue.

**Parent Topic:**[Virtual Agent for Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-va-landing.md)