Universal Request reference

Reference topics provide additional information about the universal requests, including lists and forms.

Universal Request properties
Administrators can use Universal Request properties to determine and configure the application behavior.
State mapping form
Use the State Mapping form to map your service specific state to the Universal request states.
Transfer configuration form
Use the Transfer configuration form to configure your transfer details in the Universal Request application.
Mapping configuration form
Use the Mapping Configuration form to configure your fields and field mapping for cross-departmental transfers.
Service Configuration form
Use the Service Configuration form to register your service to use the Universal Request application.
Universal Request form
Use the Universal Request form to create a universal request task record.

title	Universal Request reference
description	Reference topics provide additional information about the universal requests, including lists and forms.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.html
release	australia
product	Universal Request for HR Service Delivery
classification	universal-request-for-hr-service-delivery
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Universal RequestEmployee Service Management