Search similar and closed Universal Requests

---
title: Search similar and closed Universal Requests
description: When creating a Universal Request, search for closed universal requests that are similar using Predictive Intelligence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-search-similar-closed-ur.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Universal Request, Employee Service Management]
---

# Search similar and closed Universal Requests

When creating a Universal Request, search for closed universal requests that are similar using Predictive Intelligence.

## Before you begin

Role required: admin

**Note:** This search option is available only if you install the Predictive Intelligence plugin \(com.glide.platform\_ml\) plugin and then enable the **Enable related search for similar closed Universal Requests** \(sn\_uni\_req.similar\_closed\_universal\_request\) property. For more information on this property, see [Universal Request properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-properties.md).

## Procedure

1.  Navigate to **All** > **Universal Request**.

2.  Create new or open an existing request that is not closed.

3.  Select `Similar Closed Universal Request` under the **Related Search Results** section.

    All closed universal requests that are similar are displayed based on the short description, description, and assignment group of the selected universal request.


## What to do next

Review the solutions to copy the closed information or mark the solution as **This helped**.

**Parent Topic:**[Using Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/using-ur.md)