Suppress outbound notification for services leveraging Universal Request

---
title: Suppress outbound notification for services leveraging Universal Request
description: You can configure outbound email notifications to define the emails a requester must receive when a universal request is created. For example, if your service \(department\) ticket is associated with a universal request, you can customize the notifications to send only the emails that are relevant to the requester.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-service-suppress-out-notification.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Email notification preferences for your service, Unified ticket experience setting, Configure service to use Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Suppress outbound notification for services leveraging Universal Request

You can configure outbound email notifications to define the emails a requester must receive when a universal request is created. For example, if your service \(department\) ticket is associated with a universal request, you can customize the notifications to send only the emails that are relevant to the requester.

## Before you begin

Role required: admin

**Note:**

Service emails, such as, service ticket creation, notes or state changes, can be suppressed from being distributed.

## Procedure

1.  Navigate to **All** > **System Notification** > **Notifications**.

2.  Open your service specific notification that you want to customize.

3.  In the **When to send** tab, under the condition builder, add a new condition step as shown.

    \[Omitted image "ur-suppress-notification.png"\] Alt text: Suppress notification for Services

4.  Click **Update**.


**Parent Topic:**[Email notification preferences for your service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-customize-email-notifcations.md)