Universal Task for external users

concept australia Updated Sep 10, 2026 1 min read ut-for-external-users.md

Enable external users to have access to the tasks assigned through Universal Task.

Users that aren’t yet part of your organization are external users (snc_external). For example, new-hires who didn’t yet start working for the company.

The following points must be considered to enable Universal Task for the external users.

The Explicit Role (com.glide.explicit_roles) plugin must be installed to assign external and internal roles to the users.
When creating a Universal Task, all pre-defined task types like Upload Documents, Mark When Complete, Checklist, and Collect Employee Input are available for external users except for Submit Catalog Item. If you try to create a Submit Catalog Item, you will get an error.
All the Universal Task widgets, tables, and ACLs are enabled for both internal and external roles.
The portal and pages where the Universal Task is embedded must also be supported for the external users. For example,
- Employee Service Center where the widgets are added.
- The To-Do tab of the Employee Service Center.
- The hrm_todos_page where the Universal Task is displayed.

Parent Topic:Using Universal Task

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---
title: Universal Task for external users
description: Enable external users to have access to the tasks assigned through Universal Task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-task/ut-for-external-users.html
release: australia
product: Universal Task
classification: universal-task
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Universal Task, Universal Task, Employee Service Management]
---

# Universal Task for external users

Enable external users to have access to the tasks assigned through Universal Task.

Users that aren’t yet part of your organization are external users \(snc\_external\). For example, new-hires who didn’t yet start working for the company.

The following points must be considered to enable Universal Task for the external users.

- The Explicit Role \(com.glide.explicit\_roles\) plugin must be installed to assign external and internal roles to the users.
- When creating a Universal Task, all pre-defined task types like Upload Documents, Mark When Complete, Checklist, and Collect Employee Input are available for external users except for Submit Catalog Item. If you try to create a Submit Catalog Item, you will get an error.
- All the Universal Task widgets, tables, and ACLs are enabled for both internal and external roles.
- The portal and pages where the Universal Task is embedded must also be supported for the external users. For example,
- Employee Service Center where the widgets are added.
- The **To-Do** tab of the Employee Service Center.
- The hrm\_todos\_page where the Universal Task is displayed.

**Parent Topic:**[Using Universal Task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-task/use-universal-task.md)