Create a learning task

task australia Updated Sep 10, 2026 1 min read create-learning-task-wfo-hr.md

Create learning tasks for agents to keep track of their learning activities.

Before you begin

Role required: sn_hr_wfo.admin

About this task

Set learning task completion due dates to include or exclude weekends using the exclude_weekends_on_learning_task_due_date system property.

Procedure

Navigate to All > Workforce Optimization for HR > Manager Workspace.
Click the coaching icon.
Click the Learning tab.
Click Learning Tasks and select All Tasks.
Create a learning task.
1. Click New.
2. On the form, fill in the fields:

Name	Description
Assigned to	Name of the agent to whom you want to assign the learning task.
Learning library	The learning library that contains the course item for the learning task.
Course item	The course that needs to be completed by the agent.
Due date	Date when the agent must complete the course. Default is 5 days after the creation of the learning task. This value is calculated from the Days to Complete field for the course item. For learning tasks that are assigned or in progress, the due date field is highlighted as follows:- Green—if the task is due after the current day. Yellow—if the task is due on the current day. Red—if the task was due before the current day.

6. Click **Save**.

Parent Topic:Learning in Workforce Optimization for HR

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---
title: Create a learning task
description: Create learning tasks for agents to keep track of their learning activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/create-learning-task-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Learning in Workforce Optimization for HR, Coaching in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create a learning task

Create learning tasks for agents to keep track of their learning activities.

## Before you begin

Role required: sn\_hr\_wfo.admin

## About this task

Set learning task completion due dates to include or exclude weekends using the **exclude\_weekends\_on\_learning\_task\_due\_date** system property.

## Procedure

1.  Navigate to **All** &gt; **Workforce Optimization for HR** &gt; **Manager Workspace**.

2.  Click the coaching icon.

3.  Click the **Learning** tab.

4.  Click **Learning Tasks** and select **All Tasks**.

5.  Create a learning task.

    1.  Click **New**.

    2.  On the form, fill in the fields:

<table id="table_pr4_zgk_bpb"><thead><tr><th>

Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Assigned to

</td><td>

Name of the agent to whom you want to assign the learning task.

</td></tr><tr><td>

Learning library

</td><td>

The learning library that contains the course item for the learning task.

</td></tr><tr><td>

Course item

</td><td>

The course that needs to be completed by the agent.

</td></tr><tr><td>

Due date

</td><td>

Date when the agent must complete the course. Default is 5 days after the creation of the learning task. This value is calculated from the **Days to Complete** field for the course item. For learning tasks that are assigned or in progress, the due date field is highlighted as follows:-   Green—if the task is due after the current day.
-   Yellow—if the task is due on the current day.
-   Red—if the task was due before the current day.


</td></tr></tbody>
</table>6.  Click **Save**.


**Parent Topic:**[Learning in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/learning-wfo-hr.md)