Create a work shift

---
title: Create a work shift
description: Create a work shift.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/create-work-shift-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a shift plan, Scheduling in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create a work shift

Create a work shift.

## Before you begin

Role required: sn\_hr\_wfo.admin

Create a shift plan. [Create a shift plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-shift-wfo-hr.md)

## Procedure

1.  Click **Work shift**.

2.  In the **Name** field, enter a name for the shift.

3.  Select the time window for the shift.

    1.  In the **Time Zone** field, select the time zone of the users that you want to allocate to the shift.

        **Note:** To add a shift for agents working in their local time zones, select the **Use agent time zone** option. The system uses the time zone that is specified in the agent's user record.

    2.  In the **Start Time** field, enter the time of day when you want to start the shift.
    3.  In the **End Time** field, enter the time of day when you want to end the shift.
4.  Select the days of the week for which you want to add this shift.

5.  Click **Save**.


-   **[Add schedule breaks to a shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/add-break-shift-who-hr.md)**  
After creating a work shift, you can add schedule breaks to the shift.

**Parent Topic:**[Create a shift plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-shift-wfo-hr.md)