Swap your agents' shifts in Workforce Optimization for HR

---
title: Swap your agents' shifts in Workforce Optimization for HR
description: Swap an agent's shift in your assignment group with another agent who can work on that shift and skip the approval process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/swap-agent-shift-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Scheduling in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Swap your agents' shifts in Workforce Optimization for HR

Swap an agent's shift in your assignment group with another agent who can work on that shift and skip the approval process.

## Before you begin

Role required: sn\_hr\_wfo.admin

## Procedure

1.  Navigate to **Workspaces** > **Manager Workspace**.

2.  Click the Schedule icon \(\[Omitted image "schedule-new.png"\] Alt text: Schedule icon\).

3.  In the **Team Calendar** tab, navigate and point to the shift for the agent that you want to swap with another agent.

4.  In the shift pop-up window, click the Shift Swap icon \(\[Omitted image "shift\_swap\_icon.png"\] Alt text: Shift Swap icon\).

5.  In the **Requested Shift** section, click the **Agent** field and select the agent who can work on that shift.

6.  Click **Submit**.

    The team calendar displays the updated schedule.


**Parent Topic:**[Scheduling in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/scheduling-configurable-wfo-hr.md)