Offline mode

---
title: Offline mode
description: You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-agent-for-mobile/offline-mode.html
release: australia
product: Workplace Agent for mobile
classification: workplace-agent-for-mobile
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Workplace Agent for mobile, Workplace Service Delivery, Employee Service Management]
---

# Offline mode

You can switch to an offline mode and work on your workplace cases in the ServiceNow Agent application. When you work on an offline mode, you can perform any action without an internet connection. Once you turn on to the online mode, the changes are all synchronized automatically. If there are any conflicts, you can resolve them in your outbox.

## Before you begin

Role required: sn\_wsd\_case.workplace\_agent

To turn on offline mode, perform the following steps:

## Procedure

1.  Navigate to **Settings**.

2.  Select **Download Cache**.

3.  Enable the **Offline Mode** option.


**Parent Topic:**[Use Workplace Agent for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-agent-for-mobile/use-workplace-agent-mobile.md)

**Related topics**  


[Manage workplace cases and tasks]()

[Assign an unassigned case or task]()

[Edit or view case details on the Workplace Agent for mobile app]()

[Print workplace cases]()

[Print workplace tasks]()

[Create a child task]()

[Create a workplace case on behalf of an employee through Workplace Agent for mobile]()

[Edit or view a child task]()