Retrieve reservations

task australia Updated Sep 10, 2026 1 min read retrieve-reservations.md

Retrieves all the events for the active Reservable Sync Configurations fromMicrosoft Outlook to Workplace Service Delivery.

Before you begin

Role required: sn_wsd_rsvsync admin

Procedure

Navigate to All > Workplace Calendar Synchronization > Configuration > Calendar Providers.
Select the calendar provider for which you want to Retrieve reservations.
On the Provider form, click Retrieve reservations.

Note: The sync start date time is the current time and the sync end date time is the time taken to complete the synchronization.
Select Confirm.

On demand sync execution record for active Reservable sync configurations is generated.

Note: On demand sync execution record is generated at provider level. You can click the active resource separately to generate an on demand sync record.
Click the On demand sync executions record.

It displays all the resources to be synced.
Click Sync execution for reservable sync configuration, and check whether the State is turned to Success.

Result

There is another table called Sync execution for Reservable sync configuration spoke events where all the events for the active Reservable sync config are displayed.

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---
title: Retrieve reservations
description: Retrieves all the events for the active Reservable Sync Configurations from Microsoft Outlook to Workplace Service Delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-calendar-synchronization/retrieve-reservations.html
release: australia
product: Workplace Calendar Synchronization
classification: workplace-calendar-synchronization
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setup Workplace Calendar Synchronization, Configure, Workplace Calendar Synchronization, Workplace Service Delivery, Employee Service Management]
---

# Retrieve reservations

Retrieves all the events for the active **Reservable Sync Configurations** fromMicrosoft Outlook to Workplace Service Delivery.

## Before you begin

Role required: sn\_wsd\_rsvsync admin

## Procedure

1. Navigate to **All** &gt; **Workplace Calendar Synchronization** &gt; **Configuration** &gt; **Calendar Providers**.

2. Select the calendar provider for which you want to **Retrieve reservations**.

3. On the Provider form, click **Retrieve reservations**.

**Note:** The **sync start date time** is the current time and the **sync end date time** is the time taken to complete the synchronization.

4. Select **Confirm**.

**On demand sync execution** record for active **Reservable sync configurations** is generated.

**Note:** **On demand sync execution** record is generated at provider level. You can click the active resource separately to generate an on demand sync record.

5. Click the **On demand sync executions** record.

It displays all the resources to be synced.

6. Click **Sync execution for reservable sync configuration**, and check whether the **State** is turned to **Success**.

## Result

There is another table called Sync execution for **Reservable sync configuration spoke events** where all the events for the active **Reservable sync config** are displayed.