Managing Workplace cases

---
title: Managing Workplace cases
description: As a Workplace case manager, you can manage workplace cases created through workplace services. You can view and update cases if required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/manage-workplace-cases.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Managing Workplace cases

As a Workplace case manager, you can manage workplace cases created through workplace services. You can view and update cases if required.

-   **[View and track workplace cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/view-workplace-cases.md)**  
View and track open, closed, and unassigned workplace cases.
-   **[View emergency maintenance case details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/view-emergency-maint-case.md)**  
Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.
-   **[View change event reservation case details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/view-case-change-event-reservation.md)**  
Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.
-   **[Print workplace cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/print-workplace-cases.md)**  
Print case details along with associated services or service items to support effective case management and resolution.
-   **[Managing print cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/manage-case-print.md)**  
Filter workplace cases using criteria such as the Short Description, Workplace Location, or other relevant fields to generate a consolidated report.

**Parent Topic:**[Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/workplace-case-mgmt-feat.md)