Submit a cleaning request

---
title: Submit a cleaning request
description: Raise a cleaning request using either the Workplace Service Portal or the Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/submit-a-cleaning-request.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Requesting a workplace service, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Submit a cleaning request

Raise a cleaning request using either the Workplace Service Portal or the Employee Center.

## Before you begin

Role required: sn\_wsd\_core.workplace\_user

## About this task

Use the **Cleaning** workplace service to request for cleaning service at your workplace.

## Procedure

1.  Navigate to the portal from one of the following locations.

<table id="choicetable_presence_dashboard"><thead><tr><th align="left" id="d186876e70">

Location

</th><th align="left" id="d186876e73">

Navigation

</th></tr></thead><tbody><tr><td id="d186876e79">

**Workplace Service Portal**

</td><td>

1.  Navigate to **All** &gt; **Workplace Core** &gt; **Workplace service portal**.

The portal homepage opens.

2.  Open the Site safety category.

    1.  Select **Catalog**.
    2.  Select **Browse by Categories**.
    3.  In the Workplace Services Catalog, select **General**.
**Note:** If there are multiple catalogs configured on the portal, go to the Catalogs list and select **Workplace Services Catalog** &gt; **General**.

3.  Select **Submit a maintenance request**.


</td></tr><tr><td id="d186876e149">

**Employee Center**

</td><td>

1.  Navigate to **All** &gt; **Self-Service** &gt; **Employee Center**.
2.  On the Employee Center landing homepage, select the **Workplace Services** &gt; **Maintenance**.
3.  Select **Submit a maintenance request**.


</td></tr></tbody>
</table>2.  On the submit a **Cleaning** request form, fill in the details.

<table id="table_sjh_sgk_ybc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Requested for

</td><td>

Name of the requester.If a workplace profile is defined for the requester, then the **Building**, **Floor**, and the **Space** fields are automatically filled.

</td></tr><tr><td>

Date and time requested by

</td><td>

**Date and time requested** for the service.

</td></tr><tr><td>

Urgency

</td><td>

Choose the **Urgency** for the cleaning service.

</td></tr><tr><td>

Impact

</td><td>

Choose the **Impact** of service's unavailability.

</td></tr><tr><td>

Cleaning issue

</td><td>

Select the cleaning issues.

</td></tr><tr><td>

Additional details

</td><td>

Additional information.

</td></tr><tr><td>

Building

</td><td>

**Building**, that has requested for cleaning service.

</td></tr><tr><td>

Floor

</td><td>

**Floor**, that has requested for cleaning service.

</td></tr><tr><td>

Space

</td><td>

**Space**, that has requested for the cleaning service.

</td></tr></tbody>
</table>3.  Click **Submit**.


## Result

The cleaning request is submitted.

The state of the request changes to Awaiting approval for approval by the respective manager. After the request is approved, the state of the request changes to Work in progress. Depending on the progress of the background tasks that are assigned to fulfill the request, the state of the request further changes.

For more information about blocking the workplace location for a reservation, refer to [Block a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/block-workplace-location.md)

**Parent Topic:**[Requesting a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md)

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