Submit a tech support request

---
title: Submit a tech support request
description: Raise a tech support request using either the Workplace Service Portal or the Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/submit-a-tech-support-request.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Requesting a workplace service, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Submit a tech support request

Raise a tech support request using either the Workplace Service Portal or the Employee Center.

## Before you begin

Role required: sn\_wsd\_core.workplace\_user

## About this task

Use the **Tech support** workplace service to request technical assistance for meetings at your workplace.

## Procedure

1.  Navigate to the portal from one of the following locations.

<table id="choicetable_presence_dashboard"><thead><tr><th align="left" id="d219500e70">

Location

</th><th align="left" id="d219500e73">

Navigation

</th></tr></thead><tbody><tr><td id="d219500e79">

**Workplace Service Portal**

</td><td>

1.  Navigate to **All** &gt; **Workplace Core** &gt; **Workplace service portal**.

The portal homepage opens.

2.  Open the Site safety category.

    1.  Select **Catalog**.
    2.  Select **Browse by Categories**.
    3.  In the Workplace Services Catalog, select **General**.
**Note:** If there are multiple catalogs configured on the portal, go to the Catalogs list and select **Workplace Services Catalog** &gt; **General**.

3.  Select **Submit a maintenance request**.


</td></tr><tr><td id="d219500e149">

**Employee Center**

</td><td>

1.  Navigate to **All** &gt; **Self-Service** &gt; **Employee Center**.
2.  On the Employee Center landing homepage, select the **Workplace Services** &gt; **Maintenance**.
3.  Select **Submit a maintenance request**.


</td></tr></tbody>
</table>2.  On the submit a **Tech support** request form, fill in the details.

<table id="table_mkj_32k_ybc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Requested for

</td><td>

Name of the requester.If a workplace profile is defined for the requester, then the **Building**, **Floor**, and the **Space** fields are automatically filled.

</td></tr><tr><td>

Reservation details

</td><td>

The details of the reservation.Reservation details field appears only when the reservation plugin is installed.

The reservation field is available when the added service item is available for case and reservation.

If the reservation details are selected, then the **Requested for**, **Date and time requested by**, **Building**, **Floor**, and the **Space** fields are automatically filled based on the reservation.

</td></tr><tr><td>

Date and time requested by

</td><td>

**Date and time requested** for the service.

</td></tr><tr><td>

Urgency

</td><td>

Choose the **Urgency** for the tech support service.

</td></tr><tr><td>

Impact

</td><td>

Choose the **Impact** of service's unavailability.

</td></tr><tr><td>

Building

</td><td>

**Building**, that has requested for tech support service.

</td></tr><tr><td>

Floor

</td><td>

**Floor**, that has requested for tech support service.

</td></tr><tr><td>

Space

</td><td>

**Space**, that has requested for the tech support service.

</td></tr></tbody>
</table>3.  You can add service items to the reservation.

    **Note:** This option appears only if there is atleast one service item available for the specific location.

    The availability of the service items is determined based on the service items notifications. For more information about adding a workplace service item to a workplace service, refer to [Add a workplace service item to a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/add-workplace-service-items.md)

4.  Click **Submit**.


## Result

The tech support request is submitted.

The state of the request changes to Awaiting approval for approval by the respective manager. After the request is approved, the state of the request changes to Work in progress. Depending on the progress of the background tasks that are assigned to fulfill the request, the state of the request further changes.

For more information about blocking the workplace location for a reservation, refer to [Block a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/block-workplace-location.md)

**Parent Topic:**[Requesting a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md)

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