Submit an emergency maintenance request

---
title: Submit an emergency maintenance request
description: Submit an emergency maintenance request for a meeting room.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/submit-emergency-maint-request.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Requesting a workplace service, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Submit an emergency maintenance request

Submit an emergency maintenance request for a meeting room.

## Before you begin

Role required: sn\_wsd\_core.workplace\_user

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Home** > **Catalog** on the navigation menu bar.

    You can also access the Emergency Maintenance request form using the Employee Center portal. Navigate to **All** > **Self-Service** > **Employee Center** > **Workplace Services** > **Maintenance** > **Submit an emergency maintenance request**.

2.  Select **Submit an emergency maintenance request** record form.

    \[Omitted image "wsd-submit-emergency-request-form-use.png"\] Alt text: Submit an emergency maintenance request form.

3.  Fill in the field information.

    |Field|Description|
    |-----|-----------|
    |Building|Building for which the maintenance request is raised.|
    |Floor|Floor where the maintenance is to be carried out.|
    |Space|Workspace which needs maintenance.|
    |Describe the issue|Short description of the maintenance case.|

4.  Select **Submit**.

    A workplace case is created and it is assigned automatically to the Workplace Event Planners assignment group. It is then assigned manually to a user in the Workplace Event Planners assignment group. For more information, see [View emergency maintenance case details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/view-emergency-maint-case.md).

    When the emergency maintenance request case is assigned to a orkplace Event Planners assignment group, the AI agentic workflow **Manage temporary space closures** is triggered. The team of AI agents block a workspace location for maintenance. AI agents create a record in the sn\_wsd\_core\_block\_location table for blocking a location. If there are any impacted reservations for a blocked location, AI agents move any existing reservations to a new location.For more information, see [Manage temporary space closures agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-wsd/maintenance-meeting-room-agent-ai.md).


**Parent Topic:**[Requesting a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md)

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