Mobile Wayfinding Administration

---
title: Mobile Wayfinding Administration
description: Configure map providers to enable Workplace Service Delivery for Mobile users to get directions to another workplace easily.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-service-delivery-for-mobile/mobile-wayfinding.html
release: australia
product: Workplace Service Delivery for Mobile
classification: workplace-service-delivery-for-mobile
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Workplace Service Delivery for Mobile, Workplace Service Delivery, Employee Service Management]
---

# Mobile Wayfinding Administration

Configure map providers to enable Workplace Service Delivery for Mobile users to get directions to another workplace easily.

Mobile wayfinding functionality is available for mobile users.

**Note:** Indoor Mapping spatial map data and objects can be integrated in Workplace Service Delivery and viewed using responsive mobile.

-   Create a custom Map provider. Configure Indoor mapping as your map providers so that directions are displayed from one location to another.

    For more information, see [Configure a custom Map provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/configure-custom-map-provider.md).

-   Configure a custom Map screen. Configure map screens for wayfinding.

    For more information, see [Configure a custom map screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/create-custom-map-screen.md).

-   Indoor Navigation User profile: Use an employee's workplace profile for wayfinding. The Get directions option appears based on these conditions.

    -   Employee must have a floor map configured Indoor Mapping or Mappedin.
    -   Indoor wayfinding-My Reservation: Get directions to a location from the reservation details page. The specified location must have a floor map defined to view the **Get Directions** option. For more information, see [Get directions to a workplace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/get-directions-to-a-workplace.md).
    Employees must have an ongoing reservation. If there is no reservation, the location specified in the employee's workplace profile is used.


-   **[Configure a custom map screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/create-custom-map-screen.md)**  
Configure a map screen to see location-based information on a map from a mobile app. The map highlights points of interest and users can switch between a map view and list view.
-   **[Configure a custom Map provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/configure-custom-map-provider.md)**  
Configure map providers so that directions are displayed from one location to another in Workplace Service Delivery for Mobile

**Parent Topic:**[Configure Workplace Service Delivery for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/configure-wsd-mobile.md)

**Previous topic:**[Install Workplace Service Delivery for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/install-wsd-for-mobile.md)

**Next topic:**[Configure a custom map screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery-for-mobile/create-custom-map-screen.md)