Activate the Sustainable IT plugin

---
title: Activate the Sustainable IT plugin
description: The Sustainable IT is used to effectively manage and monitor the emissions generated by your hardware assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/activate-the-sustainable-it-plugin.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Sustainable IT, Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Activate the Sustainable IT plugin

The Sustainable IT is used to effectively manage and monitor the emissions generated by your hardware assets.

## Before you begin

Role required: admin

## About this task

For more information, see [Components installed with Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/components-installed-with-esg.md).

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the Sustainable IT plugin \(sn\_esg\_sustain\) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


**Parent Topic:**[Configure Sustainable IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/configure-sustainable-it.md)