Create a metric unit

---
title: Create a metric unit
description: Define the units in which the metric scores are displayed. The units can be numbers, percentages, currencies, quantities of time, or any other unit that you define. The commonly used units are provided with the Operational Sustainability Management application by default.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/create-a-unit.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring GRC: Metrics, GRC: Metrics, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Create a metric unit

Define the units in which the metric scores are displayed. The units can be numbers, percentages, currencies, quantities of time, or any other unit that you define. The commonly used units are provided with the Operational Sustainability Management application by default.

## Before you begin

Role required: sn\_esg.metric\_manager

## Procedure

1.  Navigate to **All** > **Operational Sustainability Management** > **Administration** > **Units**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the unit. For example, `Megawatt-hour`.|
    |Format|Format of the unit. For example, `{0} MWh` gives you the number of Megawatt-hours with the abbreviation MWh.|
    |Unit family|Family to which the unit belongs. For example, Gallon can be associated with the Volume unit family.|

4.  Select **Save**.


## Result

The metric unit is saved in the Units list.

**Parent Topic:**[Configuring GRC: Metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/configuring-grc-metrics.md)