Operational Sustainability Workspace \(formerly ESG Workspace\) users

The Operational Sustainability Workspace displays the relevant data for the environmental, social, and governance pillars and enables you to take appropriate actions according to your role. These roles include the ESG administrator, ESG program manager, ESG reporting and disclosure manager, ESG metrics manager, and ESG data owner.

The Operational Sustainability Workspace is highly configurable and role-driven. Being role-driven means that the Operational Sustainability Workspace is customized or unique for each user or role in your organization.

The following table lists the key tasks that each role performs in your organization.

User	Tasks
ESG Administrator	Set up the Operational Sustainability Management application so that it can be used by the users. - Create material topics Create an Operational Sustainability Management (formerly ESG Management) goal Set targets for goals Add a goal to a material topic Approve a material topic Manage entities in Operational Sustainability Management (formerly ESG Management) Create a new emission activity Create an emission factor Manage all integrations Create a new schedule for calculating the due date of the metric data task. Manage metrics. Create unit family, units, and unit conversions.
ESG program manager	Create material topics Create an Operational Sustainability Management (formerly ESG Management) goal Set targets for goals Add a goal to a material topic Approve a material topic Manage entities in Operational Sustainability Management (formerly ESG Management) Manage metrics
ESG reporting and disclosure manager	Create disclosures for internal and external stakeholders
ESG metrics manager	Create an automated metric definition Create a manual metric definition Create a calculated metric definition Create a metric Integrating Operational Sustainability Management (formerly ESG) with Watershed
ESG data owner	Provide data for the metrics Provide responses for multiple metrics
ESG Risk ManagerNote: This role is installed if you activate the sn_esg_risk_mgmt plugin	Create a risk statement Generate a risk from a risk statement Create a risk assessment scope and initiate an assessment

For more information on the roles, see [Components installed with Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/components-installed-with-esg.md).

Parent Topic:Exploring Operational Sustainability Management (formerly ESG Management)

title	Operational Sustainability Workspace \(formerly ESG Workspace\) users
description	The Operational Sustainability Workspace displays the relevant data for the environmental, social, and governance pillars and enables you to take appropriate actions according to your role. These roles include the ESG administrator, ESG program manager, ESG reporting and disclosure manager, ESG metrics manager, and ESG data owner.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/environmental-social-governance/esg-workspace-personas.html
release	australia
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	5
breadcrumb	ExploreOperational Sustainability Management \(formerly EnvironmentalSocialand Governance\)