Workflow of Operational Sustainability Integration with Workday

---
title: Workflow of Operational Sustainability Integration with Workday
description: To import data from Workday into Operational Sustainability Management, you must perform a sequence of tasks and configure the system properly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/workflow-of-esg-workday-integration.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating Operational Sustainability Management \(formerly ESG\) with Workday, Integrating Operational Sustainability Management \(formerly ESG\) with other applications, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Workflow of Operational Sustainability Integration with Workday

To import data from Workday into Operational Sustainability Management, you must perform a sequence of tasks and configure the system properly.

The workflow of the integration is described as follows.

1.  The ESG administrator installs the Operational Sustainability Integration with Workday plugin and does the following:
    1.  Creates a connection and credential with the help of the Workday administrator.
    2.  Activates the necessary metric definitions.
2.  The Workday administrator configures the Workday reports.
3.  The administrator offboards the webhook configuration.
4.  The ESG administrator generates the webhook registry.
5.  The system administrator executes the necessary scheduled jobs.
6.  After the report is ready, the metric definitions and their corresponding data is available in a comma-separated values \(CSV\) file.