Cancel work order appointment in CSM Agent Workspace

---
title: Cancel work order appointment in CSM Agent Workspace
description: Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/Cancel-workorder-appointment-workspace.html
release: australia
product: Appointment Booking
classification: appointment-booking
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing appointments in the CSM Configurable Workspace, Managing appointments on behalf of a customer, Managing appointments, Use, Field Service Management]
---

# Cancel work order appointment in CSM Agent Workspace

Cancel an appointment for customer from a work order. Cancelling an appointment, cancels the associated work order.

## Before you begin

Role required: wm\_qualifier and sn\_customerservice\_agent, or wm\_qualifier and sn\_customerservice.consumer\_agent

**Note:** If necessary, activate the Cancel Appointment UI Action configuration to add the Cancel Appointment button.

## Procedure

1.  Click the List icon \(\[Omitted image "ListIcon.png"\] Alt text: List icon.\)

2.  Navigate to **Work Orders** > **Created by me**.

3.  Select the work order for which you would like to cancel an appointment.

4.  Click **Cancel Appointment**.

    The application cancels the appointment and associated work order.