Managing appointments as a customer
concept australia Updated Sep 10, 2026 1 min read manage-appts-as-a-customer.md
Manage appointments for a service from either the Customer or the Consumer Service Portal.
Customers can book, reschedule, or cancel appointments. Booking an appointment from the portal creates a work order for the selected service. Customers can also book appointments for existing work order or work order task from either the Customer or the Consumer Service Portal.
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--- title: Managing appointments as a customer description: Manage appointments for a service from either the Customer or the Consumer Service Portal. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/manage-appts-as-a-customer.html release: australia product: Appointment Booking classification: appointment-booking topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing appointments, Use, Field Service Management] --- # Managing appointments as a customer Manage appointments for a service from either the Customer or the Consumer Service Portal. Customers can book, reschedule, or cancel appointments. Booking an appointment from the portal creates a work order for the selected service. Customers can also book appointments for existing work order or work order task from either the Customer or the Consumer Service Portal.
| title | Managing appointments as a customer |
| description | Manage appointments for a service from either the Customer or the Consumer Service Portal. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/manage-appts-as-a-customer.html |
| release | australia |
| product | Appointment Booking |
| classification | appointment-booking |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing appointmentsUseField Service Management |