Managing appointments on behalf of a customer
concept australia Updated Sep 10, 2026 1 min read managing-appts-on-behalf-of-customer.md
Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers.
Agents and dispatchers can manage appointments on behalf of a customer from a work order, work order task, or in the CSM Configurable Workspace.
Booked appointments can be rescheduled and canceled within the time constraints identified in the configuration.
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--- title: Managing appointments on behalf of a customer description: Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/managing-appts-on-behalf-of-customer.html release: australia product: Appointment Booking classification: appointment-booking topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing appointments, Use, Field Service Management] --- # Managing appointments on behalf of a customer Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers. Agents and dispatchers can manage appointments on behalf of a customer from a work order, work order task, or in the CSM Configurable Workspace. Booked appointments can be rescheduled and canceled within the time constraints identified in the configuration.
| title | Managing appointments on behalf of a customer |
| description | Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/managing-appts-on-behalf-of-customer.html |
| release | australia |
| product | Appointment Booking |
| classification | appointment-booking |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing appointmentsUseField Service Management |