Configure user groups for dispatchers in Dispatcher Workspace

---
title: Configure user groups for dispatchers in Dispatcher Workspace
description: Enable dispatchers to be a member of different user groups so they can efficiently manage agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/configure-dispatcher-user.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Dispatcher Workspace, CSM/FSM Configurable Workspace, Configure, Field Service Management]
---

# Configure user groups for dispatchers in Dispatcher Workspace

Enable dispatchers to be a member of different user groups so they can efficiently manage agents.

## About this task

Dispatch groups must be added to a dispatcher’s user record so they can see members of the user group. This also allows the dispatcher to see the assignment groups that are part of that user group in Dispatcher Workspace.

## Before you begin

Role required: admin

\[Omitted video\] Description: Configure user groups for dispatchers in Dispatcher Workspace

## Procedure

1.  Navigate to **All** > **System Security** > **Users and Groups** > **Users**.

2.  Select a user who is a dispatcher.

3.  Select the **Groups** tab.

4.  Select **Edit**.

5.  Select the Dispatch Group that you want the dispatcher to be a part of.

6.  Select the Add icon \[Omitted image "add-arrow.png"\] Alt text: add icon.

7.  Repeat steps five and six until all Dispatch Groups are added.

8.  Select **Save**.