Customer Experience components
Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules.
Tables
Customer Experience adds the following table.
|
Table |
Description |
|---|---|
|
Agent Rating[wm_agent_rating] |
Stores the agent rating record. |
Customer Experience adds the following properties.
|
Property |
Description |
|---|---|
|
sn_fsm_customer_ex.work.management.cx.share_agent_details |
Updates the geolocation map with the latest location of an agent.- Type: true/false
|
|
sn_fsm_customer_ex.work.management.cx.show_route_on_map |
Displays the route taken by an agent on a map. - Type: true/false
Note: If this property is disabled, the map displays a straight line route. |
Customer Experience adds the following business rules.
|
Business rule |
Table |
Description |
|---|---|---|
|
Auto assessment business rule |
Work Order Task [wm_task] |
Triggers an agent feedback survey when a work order task is set to Complete. |
--- title: Customer Experience components description: Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/customer-experience-components.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Components installed with additional plugins, Reference, Field Service Management] --- # Customer Experience components Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules. ## Tables Customer Experience adds the following table. <table id="table_uyt_lvc_zmb"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Agent Rating\[wm\_agent\_rating\] </td><td> Stores the agent rating record. </td></tr></tbody> </table>## Properties Customer Experience adds the following properties. <table id="table_onn_brc_zmb"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> sn\_fsm\_customer\_ex.work.management.cx.share\_agent\_details </td><td> Updates the geolocation map with the latest location of an agent.- Type: true/false - Default value: true - Location: **Field Service** > **Administration** > **Properties** </td></tr><tr><td> sn\_fsm\_customer\_ex.work.management.cx.show\_route\_on\_map </td><td> Displays the route taken by an agent on a map. - Type: true/false - Default value: true - Location: **Field Service** > **Administration** > **Properties** **Note:** If this property is disabled, the map displays a straight line route. </td></tr></tbody> </table>## Business rules Customer Experience adds the following business rules. <table id="table_cqs_q5c_zmb"><thead><tr><th> Business rule </th><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Auto assessment business rule </td><td> Work Order Task \[wm\_task\] </td><td> Triggers an agent feedback survey when a work order task is set to Complete. </td></tr></tbody> </table>**Parent Topic:**[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)
| title | Customer Experience components |
| description | Several types of components are installed with the Customer Experience feature, including properties, tables, and business rules. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/customer-experience-components.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Components installed with additional pluginsReferenceField Service Management |